96Hz Agency launches customer portal
96Hz Agency launches a dedicated client portal for managing video projects — file sharing, edit approvals, contracts, and real-time communication in one place.
Introducing the 96Hz Client Portal: Your Video Projects, One Platform
Starting in 2026, 96Hz Agency is launching the Client Portal — a dedicated customer gateway that centralizes the entire video production workflow on a single platform.
No more scattered emails, lost WeTransfer links, or confusion about which edit version is the latest. Everything lives in one place.
The 96Hz Client Portal brings every aspect of your video project into one organized, accessible platform.
Why We Built the Client Portal
In traditional video production, client communication is fragmented across email, messaging apps, file sharing services, and phone calls. This creates problems:
- Files get lost — Important assets buried in email threads
- Feedback is unclear — Text descriptions of visual changes cause confusion
- Version control breaks down — "Is this the final edit or the final-final edit?"
- Contract and payment tracking is manual and error-prone
- Project status requires asking — there is no real-time visibility
The Client Portal solves all of these problems.
What You Can Do in the Client Portal
Video Review and Approval
Watch your video edits directly in the portal and leave timestamped feedback on specific moments. No more writing "at around 0:45, the text should be..." — just click the timeline and type.
- Watch edits in high quality, directly in your browser
- Leave comments at specific timestamps
- Approve or request changes with one click
- See all revision history in one place
Timestamped feedback eliminates miscommunication — every comment is tied to the exact moment in the video.
File Sharing and Downloads
All project files — raw footage, final exports, photos, documents — are organized and accessible:
- Download center — All deliverables organized by category
- Multiple formats — 4K, 1080p, vertical, square, subtitled versions
- Photo projects — Browse, annotate, and download photo deliveries
- Secure access — Files are private to your account
Contracts and Quotations
Review, sign, and manage contracts digitally — no printing, scanning, or mailing required:
- View detailed quotations with line-item breakdowns
- Accept quotations with one click
- Sign contracts digitally
- Track payment status
Real-time project tracking means you always know exactly where your production stands.
Real-Time Communication
Built-in messaging keeps all project communication in context:
- Threaded conversations — Organized by project
- File attachments — Share reference materials directly in conversations
- Read receipts — Know when your message has been seen
- Notification system — Get alerted when there are updates
Project Timeline and Progress
See where your project stands at any moment:
- Visual project timeline with milestones
- Status updates for each production phase
- Estimated completion dates
- Team assignments and responsibilities
How to Access Your Client Portal
- When your project begins, you will receive a secure login invitation via email
- Set up your account with your preferred password
- Access all your projects, files, and conversations from any device
- Sub-accounts available for team members who need access
Access your project from anywhere — desktop, tablet, or phone — with the same seamless experience.
Built for the Way Modern Production Works
The Client Portal is not just a file-sharing tool — it is a complete project management experience designed specifically for video production workflows. Every feature was built based on real feedback from our clients about what makes collaboration easier.
Experience It Yourself
Every new project at 96Hz Agency includes full access to the Client Portal at no additional cost. It is part of how we work — because great production deserves great communication.
Ready to experience a better way to manage video projects? Start a project with 96Hz Agency and get instant access to your Client Portal.